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Privacy Policy

V&G ELECTRIC APPLIANCES LTD
Company Number: 16548472
Registered in England & Wales
Effective Date: 24/09/2024

1. Introduction

V&G ELECTRIC APPLIANCES LTD (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following data:

  • Personal identification details – name, address, phone number, and email.

  • Service-related information – details of electrical work requested, property address, and appointment details.

  • Payment information – processed securely through our third-party payment provider (we do not store full card details).

  • Website usage data – via cookies and analytics to improve our website’s performance.

3. How We Use Your Data

We use your information to:

  • Provide and manage our electrical services.

  • Communicate with you regarding bookings, quotes, and customer support.

  • Process payments after service completion.

  • Comply with legal and accounting obligations.

  • Improve our website and customer experience.

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity – to fulfil service agreements.

  • Legal obligation – for accounting and record-keeping.

  • Legitimate interest – for business operations and service improvements.

  • Consent – where you have opted in (e.g., marketing emails).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Sharing Your Data

We do not sell or trade your data. We may share it with:

  • Payment processors and banks.

  • Subcontractors or engineers working under V&G ELECTRIC APPLIANCES LTD.

  • Legal or regulatory authorities if required by law.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

8. Your Rights

Under the UK GDPR, you have rights to:

  • Access, correct, or delete your personal data.

  • Withdraw consent (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact:
📧 Email: info@vg-works.co.uk

📞 Phone 01473 922479
📍 Address: 50 Princes Street, Ipswich, England, IP1 1RJ

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